Fuel Forward Foundation | Effective August 3, 2026
1. Introduction
Fuel Forward Foundation (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a donation, register for an event, volunteer, apply for or participate in a program, communicate with us, or otherwise interact with Fuel Forward Foundation.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us:
- Contact information, such as your name, mailing address, email address, telephone number, and organization or employer.
- Donation and transaction information, such as donation amount, transaction date, billing details, event purchases, sponsorship information, and whether a donation is made in honor or memory of another person. Full payment card information is generally collected and processed by our payment service providers and is not stored directly by Fuel Forward Foundation.
- Event, volunteer, and partnership information, such as registrations, attendance, interests, availability, qualifications, emergency contact details, accessibility requests, and communications with our team.
- Program and application information, including information submitted for the Red, White & Fuel Veteran Franchise Award or other programs. This may include military service records, discharge documentation, employment or business history, financial qualification information, video submissions, references, and other eligibility materials.
- Website and device information, such as IP address, browser type, device identifiers, referring pages, pages viewed, approximate location, and interactions with our website and emails.
- Communications and content you choose to provide, including messages, photographs, videos, testimonials, survey responses, and social media interactions.
Please do not submit Social Security numbers, full financial account numbers, medical information, or other unnecessary sensitive information. Applicants submitting military records, including DD214 documents, should redact Social Security numbers and other information not requested by the applicable program.
3. How We Collect Information
We collect information directly from you, automatically through our website and communications, and from service providers, event partners, referral sources, social media platforms, and program partners when permitted by law.
Some programs may use forms or application pages hosted by trusted service providers or partners, including Juiced Fuel. Information collected through those pages may also be governed by the privacy notice presented at the time of collection.
4. How We Use Information
We may use personal information to:
- Process donations, issue receipts, administer sponsorships, and maintain financial and tax records.
- Register guests, administer events, coordinate volunteers, and communicate about attendance or participation.
- Evaluate eligibility, conduct due diligence, communicate with applicants, and administer awards, grants, relief efforts, and other charitable programs.
- Plan and coordinate disaster response activities, partnerships, and the delivery of emergency fuel relief.
- Respond to inquiries, provide requested information, and maintain relationships with donors, volunteers, applicants, sponsors, and community partners.
- Send mission updates, event announcements, fundraising communications, and other messages, subject to your communication preferences.
- Operate, secure, analyze, and improve our website, programs, communications, and services.
- Prevent fraud, protect individuals and property, enforce our terms and policies, and comply with legal, regulatory, accounting, and reporting obligations.
5. Donations and Donor Privacy
Fuel Forward Foundation does not publicly disclose donor names, addresses, or contact information without permission, except as required by law. We may recognize donors, sponsors, or partners publicly when they have consented or when the recognition is part of an agreed sponsorship arrangement.
Donors may request anonymity when making a contribution, subject to our legal and recordkeeping obligations.
Certain nonprofit filings and organizational records may be available for public inspection as required by law. Donor-identifying information is handled in accordance with applicable disclosure rules and is not published by Fuel Forward Foundation unless required or authorized.
6. How We Disclose Information
We may disclose personal information in the following circumstances:
- To service providers that support payment processing, donation management, website hosting, analytics, communications, event registration, document storage, background or eligibility review, accounting, legal services, and other operations.
- To program and event partners when reasonably necessary to administer a program, verify eligibility, coordinate an event, provide relief, or fulfill a request you have made.
- To professional advisers, auditors, insurers, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our programs.
- In connection with an organizational restructuring, transfer of assets, or similar transaction, subject to applicable law and appropriate protections.
- With your direction or consent.
Fuel Forward Foundation does not sell personal information for monetary consideration. Some analytics, social media, or advertising technologies, if enabled, may be considered a sale or sharing under certain state privacy laws. Where required, you may exercise applicable choices through our cookie settings or by contacting us.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand site usage, measure communications, and support social media or promotional functions.
You can manage nonessential cookies through the cookie consent tool on our website and may also adjust your browser settings. Disabling certain technologies may affect website functionality.
Our website may not respond to all browser-based Do Not Track signals. Where required by applicable law and supported by our systems, Fuel Forward Foundation will honor recognized opt-out preference signals, such as Global Privacy Control.
8. Communication Choices
You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may also contact Fuel Forward Foundation to update your communication preferences.
We may continue sending transactional or administrative messages relating to donations, registrations, applications, security, or ongoing participation.
9. Data Retention
Fuel Forward Foundation retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer our programs, maintain appropriate donor and applicant records, satisfy legal, tax, accounting, insurance, and audit requirements, resolve disputes, and protect the integrity of our operations.
Retention periods vary based on the type of information and our legal obligations. When information is no longer required, Fuel Forward Foundation takes reasonable steps to delete, de-identify, or securely dispose of it.
10. Data Security
Fuel Forward Foundation uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Please use caution when submitting sensitive information and promptly notify Fuel Forward Foundation if you believe information you provided has been compromised.
11. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. Fuel Forward Foundation does not knowingly collect personal information online from children under 13 without appropriate consent.
If you believe a child has provided personal information to Fuel Forward Foundation, please contact us so we can review and, where appropriate, delete it.
12. Third-Party Websites and Services
Our website may link to websites, payment platforms, social media services, ticketing systems, application portals, or other services operated by third parties. Their privacy practices are governed by their own policies.
Fuel Forward Foundation encourages you to review those policies before providing personal information.
13. Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
- Request access to certain personal information.
- Request correction or deletion of certain personal information.
- Request a copy of certain personal information.
- Opt out of certain uses or disclosures.
- Withdraw consent where processing is based on consent.
- Exercise an applicable privacy right without receiving discriminatory treatment.
To submit a privacy request, contact Fuel Forward Foundation using the information below. We may need to verify your identity and authority before responding.
Authorized agents may submit requests where permitted by law, subject to appropriate verification.
14. Changes to This Privacy Policy
Fuel Forward Foundation may update this Privacy Policy from time to time. The revised version will be posted on our website with a new effective or updated date.
Material changes may also be communicated through other appropriate methods.
15. Contact Us
Questions, requests, or concerns about this Privacy Policy or Fuel Forward Foundation’s handling of personal information may be submitted through our website contact page or by contacting:
Fuel Forward Foundation
Attn: Privacy
3406 Meeting Street Road
Charleston, South Carolina 29405
Telephone: 843-882-4786
Email: fuelforward@juicedfuel.com